Bryxemariaexix

Return Policy

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1. Overview

At Bryxemariaexix, we want you to be completely satisfied with your purchase of TrueBalance. This Return Policy outlines the conditions and procedures for returning products and obtaining refunds. Please read this policy carefully before making a purchase.

This policy is in addition to your statutory rights under the Australian Consumer Law, which cannot be excluded, restricted, or modified.

2. Return Period

You may return eligible products within 30 days from the date of delivery. To be eligible for a return:

  • The product must be in its original, unopened packaging
  • The product must be unused and in the same condition that you received it
  • The product seal must be intact
  • You must have proof of purchase (order confirmation or receipt)

3. Non-Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned:

  • Opened or used products
  • Products with broken seals
  • Products that show signs of tampering
  • Products returned after the 30-day return period
  • Products purchased from unauthorized retailers

4. Consumer Guarantees

Under the Australian Consumer Law, you are entitled to a remedy (repair, replacement, or refund) if goods:

  • Have a major failure (significantly different from description, unfit for purpose, or unsafe)
  • Have a minor failure that cannot be fixed within a reasonable time
  • Do not match the description or sample provided
  • Are not of acceptable quality

These statutory rights apply regardless of our return policy timeframes.

5. How to Request a Return

Step 1: Contact Us

Before returning any product, please contact our customer service team to obtain a Return Authorization Number (RAN):

  • Email: admin@bryxemariaexix.world
  • Subject Line: Return Request - [Your Order Number]

Please include the following information in your request:

  • Your full name
  • Order number
  • Product name and quantity
  • Reason for return
  • Proof of purchase

Step 2: Receive Return Authorization

We will review your request and, if approved, send you a Return Authorization Number (RAN) along with return instructions within 3-5 business days.

Step 3: Package and Ship

Once you receive your RAN:

  • Pack the product securely in its original packaging
  • Include the RAN number inside the package
  • Ship the package to the return address provided
  • Keep your shipping receipt and tracking number

Step 4: Return Processing

Once we receive your return, we will inspect the product and process your refund or exchange within 7-10 business days.

6. Refund Process

6.1 Refund Method

Refunds will be credited to the original payment method used for the purchase:

  • Credit/Debit Card: 5-10 business days
  • PayPal: 3-5 business days
  • Bank Transfer: 7-14 business days

6.2 Refund Amount

For approved returns, we will refund:

  • The full purchase price of the product(s)
  • Original shipping costs (only if the return is due to our error or a defective product)

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

6.3 Partial Refunds

In certain situations, only partial refunds may be granted:

  • Products not in their original condition
  • Products with missing parts or packaging
  • Products returned after 30 days (subject to inspection)

7. Exchanges

If you wish to exchange a product for a different item or quantity:

  1. Follow the return process outlined above
  2. Indicate in your return request that you would like an exchange
  3. Specify the replacement item you would like
  4. Any price difference will be charged or refunded accordingly

Exchange requests are subject to product availability.

8. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery
  • Provide photos of the damaged product and packaging
  • Do not discard the damaged product or packaging until instructed

For damaged or defective products, we will:

  • Arrange for a replacement or full refund at no additional cost
  • Cover all return shipping costs
  • Expedite the resolution process

9. Wrong Item Received

If you receive the wrong item:

  • Contact us immediately with your order details
  • Do not open or use the incorrect product
  • We will arrange for the correct item to be sent and provide a prepaid return label for the incorrect item

10. Order Cancellation

10.1 Before Shipment

If you wish to cancel your order before it has been shipped:

  • Contact us as soon as possible with your order number
  • If the order has not been processed, we will cancel it and issue a full refund
  • If the order has already been dispatched, you will need to follow the standard return process

10.2 After Shipment

Once an order has been shipped, it cannot be cancelled. You may refuse delivery or return the product following our standard return process.

11. Return Shipping

Unless the return is due to our error or a defective product:

  • The customer is responsible for return shipping costs
  • We recommend using a trackable shipping service
  • We are not responsible for items lost in return transit

For returns due to our error or defective products, we will provide a prepaid return shipping label or reimburse reasonable shipping costs.

12. International Returns

For international orders:

  • Return shipping is the responsibility of the customer
  • The customer is responsible for any customs fees or duties
  • Please allow additional processing time (up to 21 business days)
  • Refunds will be issued in Australian Dollars (AUD)

13. Gift Returns

If you received a product as a gift:

  • Please contact us with the order number (if known) or gift receipt
  • We can issue a store credit or exchange for eligible returns
  • Refunds to the original payment method require authorization from the gift purchaser

14. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us:

  • Email: admin@bryxemariaexix.world
  • Address: 11 Waymouth St, Adelaide SA 5000, Australia

Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM (ACST), excluding public holidays.

15. Changes to This Policy

We reserve the right to update this Return Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically for any changes.